cv44's Privacy Policy
The security of your personal information is of the highest importance to us. This policy provides a full description of how we collect, use, and protect your data.
Overview & Scope
This privacy policy applies to all users of the cv44 platform. When you use the cv44 website, create an account, or use any of our services, you agree to abide by the terms of this policy.
cv44 is committed to ensuring a safe, transparent, and trustworthy online gaming environment for players in Bangladesh. We believe you should have full control over your data, and we work toward that goal at all times.
As used in this policy, "personal information" means any information that can directly or indirectly identify you — such as your name, email address, phone number, financial information, and account-related details.
We may update this policy from time to time. Continued use of this site after an update will be considered your acceptance of the new terms. We therefore recommend reviewing this page regularly.
What Information We Collect
To provide services on the cv44 platform, we collect the following types of information:
Identity Information
- Full name
- Date of birth (for age verification)
- Email address
- Mobile phone number
- Government-issued ID details (where applicable)
Financial Information
- Mobile banking account numbers (bKash, Nagad, Rocket)
- Deposit and withdrawal transaction history
- Bonus usage details
- Account balance records
Technical Information
- IP address and device identifiers
- Browser type and version
- Operating system information
- Login session time and date
- Cookie and local storage data
Gaming Activity Information
- Play history and preferences
- Bet amounts and outcomes
- Session duration
- Game category and provider preferences
How Your Information Is Used
cv44 uses collected information only for specific, legitimate, and clearly defined purposes. We never use your information unnecessarily or sell it to third parties.
| Purpose of Use | Type of Information Applicable |
|---|---|
| Account Creation & Management Completing the registration process and keeping your account active. |
Name, email, phone number, date of birth |
| Identity Verification Age confirmation (21+) and fraud prevention. |
ID details, date of birth |
| Financial Transaction Processing Processing deposits and withdrawals via bKash, Nagad, and Rocket. |
Mobile banking details, transaction history |
| Customer Support Providing assistance via live chat and email. |
Contact information, account activity |
| Responsible Gaming Identifying unusual gaming behaviour and providing support to users. |
Gaming history, session data |
| Platform Improvement Analysing and enhancing the user experience. |
Technical information, gaming preferences |
| Security & Fraud Prevention Preventing unauthorised access and fraudulent activity. |
IP address, login history, device information |
Cookies & Tracking Technologies
The cv44 website uses cookies to improve your browsing experience and ensure the platform functions correctly. A cookie is a small text file stored in your browser.
Types of cookies we use:
- Essential cookies: Required for the platform's core functions — such as keeping your login session active, saving form data, and security verification.
- Functional cookies: Remember your preferences — such as language selection and display settings.
- Analytical cookies: Used to understand how users interact with the site and to improve our services.
You can disable cookies by changing your browser settings. However, doing so may limit some features of the platform.
Information Sharing & Disclosure
cv44 never sells or rents your personal information to third parties. However, your information may be shared with trusted partners in the following limited circumstances:
- Payment processing: Mobile financial services such as bKash, Nagad, and Rocket receive the necessary information to complete your transactions. These organisations are governed by their own privacy policies.
- Technology service providers: Providers of the technical infrastructure needed to operate the platform may access limited information — solely for the purpose of delivering services.
- Legal obligations: Information may be disclosed when required by a court order, a lawful request from a government authority, or applicable legal obligations.
- Fraud prevention: Information necessary for detecting and preventing fraud may be shared with the relevant authorities.
Beyond the above, your information will not be disclosed to any third party without your explicit consent. Partners with whom information is shared are contractually bound to comply with cv44's security standards.
Our Measures for Data Protection
To protect your personal and financial information, cv44 applies industry-standard technical and organisational measures.
SSL Encryption
All your data transfers are encrypted using SSL/TLS technology so that third parties cannot read them.
Restricted Access
Only authorised staff can access your information, and only in accordance with strict protocols.
Regular Security Audits
Our systems undergo regular security testing, and any vulnerabilities identified are resolved promptly.
While we make every effort to protect your information, no digital system is entirely risk-free. We therefore advise you not to share your account password with anyone and to avoid clicking on unknown links.
How Long We Retain Your Information
cv44 retains your personal information only for as long as necessary. Retention periods for specific types of information are as follows:
- Account information: For the entire period your account is active, and for as long as legally required after the account is closed.
- Financial transaction records: Retained for a minimum of five years in accordance with applicable financial regulations.
- Customer support communications: For a defined period for the purposes of issue resolution and service improvement.
- Technical log files: For a limited period for security analysis purposes.
Once the retention period has ended, information is securely deleted or anonymised so that it can no longer be used to identify you.
Your Data Rights
Every account holder on cv44 retains the following rights regarding their personal information:
Right to Access
You may request to know what information we hold about you and how it is being used.
Right to Correction
If any information we hold about you is incorrect, you may request that it be corrected.
Right to Deletion
You may request the deletion of information that is not legally required to be retained.
Right to Object to Processing
You may object to your information being used for specific purposes.
To exercise any of the above rights, please contact our support team. We will process your request as quickly as reasonably possible. However, it may not be possible to delete information that is legally required to be retained.
Protecting Minors' Information
cv44 is a 21+ platform. We do not knowingly collect personal information from minors. Age verification is mandatory during the registration process.
If a user creates an account using false information and this is subsequently identified, cv44 reserves the right to close that account immediately. Any information collected in such circumstances will be securely deleted.
If you believe a minor is using our platform, please notify our support team immediately.
Policy Changes & Updates
cv44 reserves the right to modify this privacy policy at any time. If any significant changes are made, we will post a notice on the site and the "Last updated" date at the top of the policy will be changed.
If you continue using cv44 after an update, it will be assumed that you have accepted the revised policy. We therefore recommend reviewing this page regularly.
If you have any questions about any part of this policy or wish to exercise your data rights, please contact our support team.
Privacy Contact Information
Contact the Privacy Team
For any questions, concerns, or requests related to the protection of your information, please get in touch with us. Our support team is available 24 hours a day, 7 days a week.
For more information, visit our FAQ page or read our Responsible Gaming page.